Legal

Refund Policy

This policy explains when NodeFlow Center issues refunds for training fees. Website pricing pages are informational; payments occur through invoices issued after enrollment confirmation.

Eligibility

Refund requests apply to confirmed paid seats in scheduled public cohorts or private Observatory engagements. Free consultations and downloadable public articles are not refundable items.

Timeframe

Submit refund requests in writing at least fourteen (14) days before the cohort start date for a full refund of tuition paid, minus any non-refundable deposit stated on your invoice. Requests inside fourteen days are reviewed for partial credit as described below.

Full and partial refunds

Full refund: Cancellation 14+ days before start, or cancellation by NodeFlow Center (for example, cohort canceled due to instructor illness).

Partial refund: Cancellation 3–13 days before start may receive up to 50% of tuition as account credit toward a future cohort within twelve months. Inside 72 hours of start, fees are generally non-refundable unless required by law.

Non-refundable items

• Deposits marked non-refundable on the invoice
• Third-party software licenses purchased separately
• Custom dataset preparation already completed for a private Observatory
• No-shows after materials access has been granted

Refund process

Email contact@nodeflow-center.digital with your invoice number, learner name, course title, and reason for cancellation. We confirm receipt within three business days and state the refund or credit decision.

Processing time and method

Approved cash refunds are returned via the original payment method within fourteen (14) business days after approval. Bank processing times may add additional days. Credits appear on a revised invoice or letter of credit.

Cancellation by NodeFlow

If we cancel or materially reschedule a cohort and you cannot attend the new dates, you may choose a full refund or transfer to another program of equal value.

Exceptions

We may grant exceptions for documented medical emergencies or force majeure affecting travel to an in-person clinic. Exceptions are discretionary and documented in writing.

Contact for refund requests

contact@nodeflow-center.digital · (603) 40221380 · 56A Jalan 6/21D Medan Idaman Business Ctr Batu 5 Jalan Gombak; Kuala Lumpur; Wilayah Persekutuan; 53100; Malaysia